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Poor Economics (Hardcover)
Esther Duflo
 38,170원


The 5 Levels of Leadership (Paperback)
존 맥스웰 지음
 15,280원

Demand: How to Discover It, Exploit It, and Why Everything Depends on It (Paperback)
에이드리언 J. 슬라이워츠키 지... 7,490원

That Used to Be Us (Perfect Paperback)
토머스 L. 프리드먼 지음
 16,640원

2011 베스트!






Brandwashed (Paperback)
마틴 린드스트롬 지음
 18,160원


Disciplined Dreaming (Hardcover)
Josh Linkner
 37,510원

Poke the Box (Hardcover)
Godin, Seth
 17,920원

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Dotcom Secrets: The Underground Playbook for Growing Your Company Online with Sales Funnels (Paperback)

Russell Brunson / Hay House
20,930원(30%할인)/420원

Expert Secrets: The Underground Playbook for Converting Your Online Visitors Into Lifelong Customers (Paperback)

Russell Brunson / Hay House
18,460원(35%할인)/370원

Inspired: How to Create Tech Products Customers Love (Hardcover, 2)

마티 케이건 / John Wiley & Sons Inc
36,220원(30%할인)/730원

Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty (Hardcover)

Lencioni, Patrick / Jossey-Bass Inc Pub
20,270원(50%할인)/210원
 

Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue (Hardcover)

Dan Steinman / Wiley
38,640원(30%할인)/780원

Oracle CRM on Demand Reporting (Paperback)

Michael D. Lairson / McGraw-Hill Osborne Media
13,500원(80%할인)/140원

Do You Matter?: How Great Design Will Make People Love Your Company (Paperback) (Paperback)

Robert Brunner / Ft Pr
13,460원(62%할인)/140원

Customer Communities: Engage and Retain Customers to Build the Future of Your Business (Hardcover)

Robin Van Lieshout / Wiley
36,140원(35%할인)/370원
 

The Pricing Model Revolution: How Pricing Will Change the Way We Sell and Buy on and Offline (Hardcover)

Danilo Zatta / John Wiley & Sons Inc
48,230원(30%할인)/970원

Best Practice Guide for Customer Service Professionals (Paperback, 2 Revised edition)

Stephanie E. Edwards / Customer Service Global
38,920원(40%할인)/1,950원

Rehumanize Your Business: How Personal Videos Accelerate Sales and Improve Customer Experience (Hardcover)

Ethan Beute / Wiley
30,180원(30%할인)/610원

The 60 Second Sale: The Ultimate System for Building Lifelong Client Relationships in the Blink of an Eye (Hardcover)

Dave Lorenzo / Wiley
30,180원(30%할인)/610원
 

Exceptional Customer Service (CD-Audio)

Lawrence Leyton / Global Journey Limited
12,910원(40%할인)/650원

Your Call Is (Not That) Important to Us: Customer Service and What It Reveals about Our World and Our Lives (Paperback, Updated)

Emily Yellin / Free Pr
8,780원(57%할인)/90원

Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) (Paperback, 3rd)

Performance Research Associates / Amacom
30,600원(30%할인)/310원

Retails of the Unexpected (Paperback)

Mark Bradley / Ardra Press
16,840원(35%할인)/850원
 

Loyalty Programs: Generalizations on Their Adoption, Effectiveness and Design (Paperback)

now publishers Inc
76,000원(30%할인)/760원

Users, Not Customers: Who Really Determines the Success of Your Business (Hardcover)

Aaron Shapiro / Penguin Group USA
16,150원(50%할인)/170원

Quality Customer Service (Paperback, 3rd)

Martin, William B. / Crisp Pub Inc
16,840원(30%할인)/170원

Automotive Service Management: Total Customer Relationship Management (Paperback)

Mitch Schneider / Delmar Pub
31,330원(30%할인)/320원
 

Improving Tourism and Hospitality Services (Paperback)

Eric Laws / Cab Intl
54,330원(30%할인)/550원

The Rainmaker's Toolkit: Power Strategies for Finding, Keeping, and Growing Profitable Clients (Hardcover)

Harry Mills / Amacom Books
26,560원(30%할인)/270원

The Market Driven Organization (Hardcover)

George S. Day / Free Pr
32,830원(30%할인)/330원

Managing and Motivating Contact Center Employees (Paperback)

Malcolm Carlaw / McGraw-Hill
42,190원(30%할인)/430원
 
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